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Troubleshooting the Personal Dashboard

How to upload documents, access video/chat consultations, login on the web

Updated over a month ago

If you prefer a web-based experience, you can enjoy many of the same features of the Alan App on your computer using the Personal Dashboard.

However, there are certain actions you cannot take in the web. In order to take the following actions, you will need to download the Alan app:

  • 📹 Video/Chat consultations: For a seamless video and chat experience, simply scan the QR code to access Alan's Clinic directly in the app!

  • 📃 Want to upload documents? Just scan the QR code to enjoy the lightning-fast in-app service!

  • 🆕 Not onboarded yet? You will need to complete the onboarding process before you can log in and access your dashboard.

    For more information, check out this article.

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