💡 A reimbursement request can be refused for various reasons: you have reached your ambulatory limit, the care has already been reimbursed, or the type of care submitted is not covered.
👉 To find out why your request was not accepted, follow these steps:
Go to the home page of your Alan app
Click on the care in question under the "Care" tab
👉 On the next screen, you will see a cost breakdown:
In the "Out of pocket" section, click on "View Details"
Check the refusal reason under "Comment"