Members
Answers to all your questions as an Alan member.
29 articles
What if I already have a supplementary insurance with my mutuality?
What is the difference between Alan and my public health insurance (mutualité/ mutualiteit)?
My app is not working properly, what should I do?
Are my family members covered immediately? Or is there a waiting period?
How can I add my family members to my coverage?
Problem? How to Contact the Care team
How to Check my AssurPharma Bar Code
Conventioned, partially conventioned and non-conventioned doctors, what does it mean ?
What do I do if my coverage is ending?
Download an insurance certificate
When does my coverage waiting period end?
What is included in my Alan coverage?
How can I know how much is left on my ambulatory care annual limit ?
I have a prescription that is on my ID-card, how can I access it ?
Can I submit foreign invoices to Alan?
Why do I need a mutuality document for my reimbursement of glasses and lenses?
I don't get a paper invoice from my doctor anymore, how can I get reimbursed?
How can I send Alan my prescription for medication?
How to request a reimbursement?
Why is my reimbursement request blocked?
How to settle an over-reimbursement or reimburse the non-covered costs on a hospitalization bill?
Why was my reimbursement request refused?
What is a BVAC-Certificate?