Members
Answers to all your questions as an Alan member.
27 articles
What if I already have a supplementary insurance with my mutuality?
What is the difference between Alan and my public health insurance (mutualité/ mutualiteit)?
My app is not working properly, what should I do?
How to request a reimbursement?
How can I add my family members to my coverage?
Are my family members covered immediately? Or is there a waiting period?
Why was my reimbursement request refused?
I have a prescription that is on my ID-card, how can I access it ?
Can I submit foreign invoices to Alan?
How to settle an over-reimbursement or reimburse the non-covered costs on a hospitalization bill?
Why do I need a mutuality document for my reimbursement of glasses and lenses?
Why is my reimbursement request blocked?
I don't get a paper invoice from my doctor anymore, how can I get reimbursed?
How can I send Alan my prescription for medication?
What is a BVAC-Certificate?