Members
Answers to all your questions as an Alan member.
29 articles
- What if I already have a supplementary insurance with my mutuality?
- What is the difference between Alan and my public health insurance (mutualité/ mutualiteit)?
- My app is not working properly, what should I do?
- Are my family members covered immediately? Or is there a waiting period?
- How can I add my family members to my coverage?
- Problem? How to Contact the Care team
- How to Check my AssurPharma Bar Code
- Conventioned, partially conventioned and non-conventioned doctors, what does it mean ?
- What do I do if my coverage is ending?
- Download an insurance certificate
- When does my coverage waiting period end?
- What is included in my Alan coverage?
- How can I know how much is left on my ambulatory care annual limit ?
- I have a prescription that is on my ID-card, how can I access it ?
- Can I submit foreign invoices to Alan?
- Why do I need a mutuality document for my reimbursement of glasses and lenses?
- I don't get a paper invoice from my doctor anymore, how can I get reimbursed?
- How can I send Alan my prescription for medication?
- How to request a reimbursement?
- Why is my reimbursement request blocked?
- How to settle an over-reimbursement or reimburse the non-covered costs on a hospitalization bill?
- Why was my reimbursement request refused?
- What is a BVAC-Certificate?