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Talk to a doctor via the medical chat or video consultation (Alan Clinic)

Find how to access the medical chat in your app.

Updated over 4 months ago

🚨 If your situation is urgent, please call 112.

Do you have a medical question? You can turn to our medical chat or video consultation! πŸ“±

πŸ‘¨β€βš•οΈ How can you consult our doctors?

  • Open the homepage of your app

  • Go to the Clinic tab

  • Click on Talk with our medical team

  • Then click on By Chat or Video consultation

  • Select the topic of your question

πŸ’‘ The video consultation service is only available in some health plans.

πŸ’‘ Via medical chat, you will receive an answer from our doctors in under 24 hours, from 9am until 9pm (except on weekends).

Don't hesitate to contact the Care team via the Get Help button if you have any questions:

Speaking to a doctor has never been easier! πŸš€

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