💡 If you're going to the hospital for a consultation, or simple examination (e.g. ultrasound, x-ray etc.), you don't need to register this as it's not considered a hospitalization.
👉 The best thing to do is to declare the hospitalization as soon as you can in your Alan app, so we can take the necessary steps and make sure the hospital sends the bills to us directly.
📱 Here's how to declare the hospitalization in our app:
Click on 'Reimburse'
Click on 'Get reimbursed'
Select ‘Prepare a care’
Select ‘Hospitalization’
Choose between ‘Childbirth / Diseases / Examination / Accident...’
Select the duration of your stay (at least one night OR in and out on the same day)
Describe the reason for your hospitalization (please be as detailed as possible, as this will help us to process your request quicker!)
Choose the hospital
Enter the date of admission
Send us your declaration
... we'll take care of the rest!
What happens after that? 🔍
Once your hospitalization declaration has been approved ⤵️
We'll contact the hospital to make sure they send the bill directly to us, so you don't have to worry about advancing fees or administration 👍
On the day of your admission: you can confirm this coverage with the hospital by showing your AssurCard number to the desk clerk (to be found under the Card icon in your app).