💡 Your request can be blocked for several reasons. Most often it happens when we are missing a document, or extra details about the care you received.
You can unblock your request by following the steps below ⤵️
Click on the corresponding 🚫 blocked reimbursement under ‘Blocked reimbursements’ on the home page of the app.
Check the reason under ‘Why is your reimbursement blocked’ (e.g. We need a more detailed invoice to calculate your reimbursement)
Add the requested document(s) under ‘Upload new documents’ and/or the requested information by text in the dedicated field, and click on ‘Send documents!’
Once the new documents have been sent, you can relax, as we take over. Your updated request will usually be reviewed within the next 72 hours 🚀