We paid for your full hospitalization bill to the hospital, but there were some costs that are not covered by Alan (like drinks, TV or internet subscription, etc.) ❌

We corrected the reimbursement of a care, and it turns out we reimbursed too much the first time (due to mutuality intervention miscalculation, or a human error) 🫢

You will automatically receive an email and a push-notification 🔔

And your app will display the negative balance owed to Alan:

Click on the notification in your app, under the Care tab (as displayed in the previous screenshot)

You will land on the details of the overpayment which explains what happened and the amount to be paid ⤵️

Select your payment method, follow the steps and settle the over-reimbursement 🎉

You will then receive a payment confirmation via email 🔔