Skip to main content
All CollectionsMembers๐Ÿฃ Get started at Alan
My app is not working properly, what should I do?
My app is not working properly, what should I do?

What to do if you encounter a bug in the app.

Updated over 9 months ago

Encountering issues with your mobile app can be frustrating, but don't worry! Most of the time, these small bugs can be easily fixed with a few tricks. ๐Ÿช„

Next time you are facing technical issues and error messages within the app, please try the below steps:

๐Ÿ”‘ Logout and Login Again

  • Sometimes, simply logging out of the app and logging back in can fix temporary glitches or session-related issues.

๐Ÿ“ฅ Uninstall and Reinstall the App

  • This step can help refresh the app's data and eliminate any files that might be causing the problem.

  • Uninstall the app from your device, then download and install it again from your app store.

๐Ÿ›œ Check Your Internet Connection

  • A stable internet connection is crucial for the app to function correctly.

  • Ensure you're connected to a reliable Wi-Fi network or have a strong mobile data signal. You might also want to try switching between Wi-Fi and mobile data to see if there's an improvement.

We hope these steps help resolve any issues you're experiencing. However, if you've tried these solutions and are still facing problems, please don't hesitate to get in touch with us. ๐Ÿ’ฌ

Our team is here to assist you and will do our best to solve the issue promptly.


โ€‹

Did this answer your question?