Alan BE 🇧🇪

I have a prescription that is on my ID-card, how can I access it ?

Foreign invoices must be sent to our coverage abroad partner.

Can I submit foreign invoices to Alan?

Read more on why we need an extra mutuality document for glasses & lenses

Why do I need a mutuality document for my reimbursement of glasses and lenses?

How to get reimbursed when you don’t get a paper invoice from your doctor anymore.

I don't get a paper invoice from my doctor anymore, how can I get reimbursed?

No need for medication prescriptions, we work with BVACs !

How can I send Alan my prescription for medication?

Request a reimbursement directly from your Alan app.

How to request a reimbursement?

What to do if we blocked one of your reimbursement requests.

Why is my reimbursement request blocked?

How to settle an over-reimbursement or reimburse the non-covered costs on a hospitalization bill?

Check directly from your app to discover why a reimbursement request was refused.

Why was my reimbursement request refused?

Learn more about pharmacy tickets for reimbursements : BVACs and eBVACs.

What is a BVAC-Certificate?

💰 My reimbursement requests

Find answers and get help from Intercom Support and Community Experts

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